In House Orders - To Go

The Orders Configuration function allows you to specify details for each order type, including how you would like to identify customers,  delivery requirements and fees, driver and server management, etc.

To set your preferences for to go orders navigate to Configuration > Order Types > To Go



  • Prompt for customer name: Controls whether the customer name (first and last) is required when an order is placed for this order type.
  • Prompt for tent number: Controls whether a tent number is required when an order is placed for this order type.
  • Prompt for table number: Controls whether a table number is required when an order is placed for this order type.
  • Prompt for customer lookup: Controls whether complete customer look up is required when an order is placed for this order type.
    Tip: Use this feature if you want all orders to be associated with customers in your database for marketing purposes. 
  • Allow save of open tickets: Controls whether the "pay later" option is available on the tender screen for this order type. If set to "no" the user must tender the ticket immediately. 
  • Show in server details*: Controls whether open to go orders are included in the server details / server close shift process. 
  • Display promise time*: If "Yes" the promise time will be displayed for this order type.
    Tip: Promise times display average production and deliver times, allowing your employees to give customers an accurate estimate of when their order will arrive

  • Minimum, Maximum promise times: Specify the minimum and maximum allowed promise times for breakfast, lunch, diner. You can also specify an alert if the promise time is  manually set x mins over the default time*:
*These features are available only in the FireFly interface.

Save your changes.

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