Locate the ticket you wish to perform a void/refund on by doing a search.
You can click on the ticket # and it will load the ticket in the menu screen. Once the ticket is loaded in the menu screen, click the "Total" line at the bottom of the ticket. This will highlight the entire order and the "Void All" button will appear > Click "Void All"
Tip: Voiding is a secure function. If the cashier doesn't have authorization to void, a manager override will be required.
A window will appear asking if the item was already made or unmade. Select which option applies to this order.
Select the reason as to why you're voiding. This is for inventory reasons. Once you have given a reason click "Submit."
The ticket will update with the new total and a line through the voided item. The ticket will also indicate how much was refunded. Click on "Finish."
The tender screen will appear showing how much should be refunded. Select the tender type that was paid (In this case credit) and click on "Pay."
The screen will refresh and the refund will be credited to the customer's card. If you go back to the order screen you will see the ticket closed and voided and the total as $0.00.