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Void Details

← Reports - Sales
The "Void Details" report shows you all of the voids that were done in a time frame. To view this report navigate to Manager Home > Reports > Sales > Void Details.



Select the start and end dates you want to view and click "Generate."



The top portion of the report displays the overview of all the data.



  • Total Voids for the time period of the report.
  • Total Item only voids done.
  • Total Full Ticket voids done.
  • Total voids performed on open tickets.
  • Total voids performed on closed tickets.
  • Total voids where the orders were not made before the void was performed.
  • Total voids where the orders were made before the void was performed.
The bottom portion of the report displays the voids broken down by each station the void was performed on. It also breaks down the voids by:


  • Ticket Status: Indicates if the ticket open or closed when the void was performed.
  • Made/Unmade: Indicates if the items on the ticket were made or unmade when the void was performed (with Inventory license)
  • The ticket number
  • The reason for the void: You can have preset reasons made or a custom message can be typed.
  • Employee: The name of the employee that performed the void.
  • Time of Order: The time that the original order was placed.
  • Time of Void: The time that the void on the order was placed.
  • The order type.
  • The total amount of the ticket
  • The total amount of the void.
  • The amount of money that was refunded to the customer, if it was a closed ticket void.
  • Who authorized the void
You can print or export the report if you need to.


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