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Email Receipt And Order Confirmations

Thr!ve can automatically send an email to a customer at order confirmation, and/or a dispatch notification when their order is assigned to a driver.   Because the system prompts the user to enter an e-mail address, this is a great way to collect e-mails from your customers. 

To activate this feature, navigate to Manager Home > Configuration > Customers > Customer Setup.

Send Order Confirmation Options:
You can set what type of email you want to send to the customer.

  • Receipt At Order: This will send the customer an order confirmation receipt when the order is placed.
  • Summary At Dispatch: If the order is a delivery order, this setting will send the customer a emailed notification once the order is out for delivery.
  • Both: This will send the customer both a receipt and a summary of the order.
  • None: Will not send an email at all.
E-mail Receipt Message:

Type in the message you would like for the customer see when they receive the email.

Be sure to always save your changes.

Note:  You must have your outbound email set up for these emails to work.  Please check here to learn how to set that up. 

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