Why Did My Employee Not Get Paid?
To update the employee's time record navigate to Manager > Reports.
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Select Labor > Payroll Details > Select the start and end dates that the employee did not get paid for > Click Generate.
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You will see the TR (Time Record) the employee is referring to as it will state "Auto Clock Out" next to it and will have a total hours of 0. It will however show the estimated time that the employee clocked in for their shift.
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Click on the TR to edit it.
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The record will popup. Edit the end time; which is the time the employee ended their shift. If they were a driver; edit their dispatch hours (how long they spent delivering orders) and any tips that they may have received. Click "Update" when you are finished.
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The record will be updated and indicate the correct hours/pay for that shift, and that the record was edited.
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