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FireFly Point-of-Sale Customer Learning Center

Welcome to the FireFly POS Learning Center!   Search our knowledge base for help.  If you need technical support, please visit our support portal!

Knowledge Base

  1. Tips & Tricks →

    1. Retail Bar Code Scanning / Item Search
    2. Problems Opening Exported Reports in Excel 2013
    3. Tracking Your Catering Sales

  2. **Release Notes** →

    1. Current Release
    2. 7.7.x
    3. 7.6.x
    4. 7.5.0
    5. 7.4.0

  3. Downloadable Docs →

    1. FireFly Quick Start Guide

  4. Menu / Ordering →

    1. Add A Tip To An Order Via The Tender Process
    2. Adding Messages To An Item Or Order
    3. Counter Service
    4. Credit Card Processing - Orders
    5. Main Screen

  5. Coupons / Discounts →

    1. Apply A Coupon Multiple Times
    2. Apply A Coupon Via Coupon Code
    3. Applying Coupons - Video

  6. Orders Screen →

    1. Orders
    2. Void An Item On An Order Paid With Cash
    3. Void An Item On An Order Paid With Credit
    4. Void An Order Paid With Cash
    5. Void An Order Paid With Credit

  7. Options Screen →

    1. Close Register
    2. Create A Deferred Order
    3. Email
    4. Make A Payment On A Customer Account
    5. Misc. Charge

  8. Customer Screen →

    1. Adding A Customer
    2. Alternate Delivery Address
    3. Customer Details Screen
    4. Last Order Recall Screen
    5. Lookup & Customer Information

  9. Dispatch / Delivery →

    1. Activate A Driver
    2. Add A Tip Via Driver Close Process
    3. Assign A Bank To A Driver
    4. Assign An Order To A Driver
    5. Close A Driver's Shift

  10. Table Service →

    1. Bar Tabs - Video
    2. Basic Table Orders - Video
    3. Closing A Server - Video
    4. Ordering By Seats - Video
    5. Split And Combine Tickets - Video

  11. Time Clock Screen →

    1. How To Clock In
    2. How To Clock Out
    3. How To Request Time Off
    4. How To Take A Break
    5. Reading Your Messages

  12. Manager Home Screen →

    1. Customizing Your Manager Screen
    2. Managing Sales Forecast and Labor Budget
    3. Requirement Expiration Alerts
    4. Auto Update Your POS System
    5. Labor Forecast And Budget - Video

  13. Manager - End of Day →

    1. End Of Day Checklist
    2. Closing Tickets at End of Day
    3. Driver Close
    4. Close and Reconcile Register (Drawer)
    5. Deposits

  14. Manager - Cash/Credit →

    1. Transfer
    2. Reconcile
    3. Assign Cash
    4. How Do I Edit A Deposit?
    5. Credit Cards

  15. Manager - Employee →

    1. Adding An Employee
    2. Job & Payroll
    3. Employee Requirements
    4. System And Security
    5. Changing An Employee's Login ID

  16. Manager - Customer →

    1. Customer Overview
    2. How To Merge Customer Accounts
    3. Advanced Search Screen
    4. Applying Offers to Credit Customers
    5. Customer Details Overview

  17. Managing Item Availability →

    1. Item Countdown - Video
    2. Out of Stock Inventory - Video

  18. Manager - Inventory →

    1. Ingredients Overview
    2. Add Ingredient (Purchase)
    3. Add Inventory Ingredients - Video
    4. Add Ingredient (Recipe)
    5. Inventory Ingredient Recipe - Video

  19. Reports - Store Summary →

    1. Store Summary Report
    2. Story Summary Report - Video
    3. Store Summary - Understanding Cash Management
    4. Customize Store Summary Report

  20. Reports - Sales →

    1. Deferred Details
    2. Deferred Item Sales Report
    3. Gift Certificates
    4. Income Summary
    5. Item Sales

  21. Reports - Cash →

    1. Bank Deposit
    2. Open Drawer
    3. Over / Short
    4. Paid In/Out
    5. Registers

  22. Reports - Labor →

    1. Active Employee List
    2. Add Requirements Expiration To Your Report
    3. Employee Schedule Report
    4. Labor Schedule Report
    5. Labor Sales Report

  23. Reports - Operations →

    1. Customer Account Statements
    2. Customer Account Summary
    3. Customer Credits Summary Report
    4. Customer Credit Detail Report
    5. Customer Group Summary Report

  24. Reports - Inventory →

    1. Inventory On Hand Report
    2. Inventory Warning Report
    3. Inventory Adjustments Report
    4. Inventory Purchases Report
    5. Inventory Ideal Usage Report

  25. Reports - Trends →

    1. Trend Report
    2. Customer Trend Report
    3. Item Forecast Report

  26. Config - General →

    1. Changing Your Default Order Type
    2. Configuring Your System's Email
    3. Create A Cash Drawer
    4. DayPart Hours
    5. Manage Ticket Numbers

  27. Config - Printing →

    1. General Printer Setup
    2. Item / Category Printing Setup
    3. Printer Station Configuration
    4. Creating Print Settings
    5. Printer Ticket Configuration

  28. Config - Order Types →

    1. In House Orders - Bar/Dine In
    2. In House Orders - Table
    3. In House Orders - To Go
    4. In House Orders - Orders Screen
    5. Phone Orders - Common Setup

  29. Config - Tax/Tender/Cash →

    1. Tax Structure Configuration
    2. Why Do Fees Show With No Order Type?
    3. Changing A Tax Rate - Video
    4. Creating Tax Structures - Video
    5. Tender Configuration

  30. Config - Customers →

    1. Customer Setup Overview
    2. Customer Setup - Video
    3. User Defined Fields
    4. User Defined Fields - Video
    5. Define Customer Groups

  31. Config - Messages →

    1. Creating Messages
    2. Delete A Message
    3. Edit A Message
    4. Message Setup - Video
    5. Instant Messaging - Video

  32. Config - Items →

    1. Adding a Requirement to an Item
    2. Creating a New Requirement
    3. Inclusions Setup
    4. KPS Category / Item Setup
    5. Multiple Pricing

  33. Config - Pricing →

    1. Setting Up Pricing - Basic, Item Based
    2. Item Pricing
    3. Pricing for Modifiers/Toppings
    4. Topping Based Pricing
    5. Alternate Pricing

  34. Config - Special Pricing →

    1. Adding an Offer Button
    2. Applying Offers Automatically
    3. Choosing Offer Requirements
    4. Configuring Advanced Value
    5. Create a Simple Offer

  35. Config - Menus →

    1. Basic Buttons
    2. Creating A Menu Tab
    3. Menu Link Buttons
    4. Multiple Buttons
    5. Menu Function Buttons

  36. Config - Employees →

    1. How To Create A Job Type
    2. Changing The Driver Fee And Method
    3. Timeclock and Payroll Overview
    4. Configuring Schedule Options
    5. Creating A Job Requirement

  37. Config - Security →

    1. Security Screen Settings
    2. Security Settings - Video
    3. Require Void Reasons

  38. Config - Manage Config →

    1. Manage Configuration Overview
    2. XML Export - Video

  39. SalesBuilder →

    1. Enrolling Customers With SalesBuilder - Video
    2. Integrating With SalesBuilder - Video
    3. SalesBuilder Offers - Video
    4. SalesBuilder Points - Video

  40. Dr!ve →

    1. Dr!ve Overview
    2. Log Into Dr!ve App
    3. Import Your Drivers
    4. Register A Driver
    5. Dr!ve Overview - Video

  41. Support / Hardware →

    1. Hardware Requirements
    2. Replacing An Ethernet Printer - Video
    3. How To Update Your Dejavoo Device

  42. All articles →

    1. In House Orders - Bar/Dine In
    2. Setting Up Pricing - Basic, Item Based
    3. General Printer Setup
    4. Tax Structure Configuration
    5. Adding a Requirement to an Item
    443 articles →

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